Returns and Refund Policy
Last Updated: 22/10/2023
Returns:
At Granny Walker’s Christmas Puddings, we deeply regret to inform you that, as a food product provider, we cannot accept returns or exchanges of any kind for our Christmas puddings. The nature of our products requires strict adherence to food safety and hygiene standards, and we prioritize your well-being above all else. Therefore, all purchases are considered final upon order completion.
Refunds:
Refunds are only applicable in the following circumstances:
- Order Cancellation: You may cancel your order and request a refund if it has not yet been processed for shipping. To cancel an order, please contact our customer support team at info@grannywalkerschristmaspuddings.com.au as soon as possible. We will do our best to accommodate your request.
- Shipping Issues: In the rare event that you receive a damaged or incorrect order, please contact us within 5 days of receiving your package. We will assess the situation and, if deemed appropriate, arrange for a refund or replacement.
Contact Us:
If you have any questions, concerns, or require assistance related to our Returns and Refund Policy, please don’t hesitate to reach out to our dedicated customer support team.
Contact Information:
Email: info@grannywalkerschristmaspuddings.com.au
Website: www.grannywalkerspuddings.com
Thank you for choosing Granny Walker’s Christmas Puddings. We appreciate your trust in our family’s cherished recipes, and we look forward to serving you with the utmost care and commitment.
Note: This policy is subject to change without notice. Please refer to the most recent version posted on our website for any updates.